Product Book
The Product manuscript. The built Guest Experience in sequence, section by section.
- 2200 The Phone Is Still Part of the Product
- 2205 Engineering the Emotional Connection
- 2210 The Product That Feels Like Home
- 2215 Guest Data
- 2220 The Bathtub Problem
- 2225 The NoShow Is the Tell
- 2230 The Conversion
- 2235 The Guest Investment
- 2240 The GX Outside the Restaurant
- 2245 The Product That Nobody Told the Guest About