Product Book
The Product manuscript. The built Guest Experience in sequence, section by section.
- 2180 Stop Negotiating and Contesting Everything
- 2185 The Five Easy Pieces Theory
- 2190 The Guests Name
- 2195 The Wait Is a Service Moment
- 2200 The Phone Is Still Part of the Product
- 2205 Engineering the Emotional Connection
- 2210 The Product That Feels Like Home
- 2215 Guest Data
- 2220 The Bathtub Problem
- 2225 The NoShow Is the Tell