The Demand #
Before your next shift, count the number of permanent modifications your kitchen executes on a standard night — not Guest-requested substitutions, the ones that started as a one-night workaround and never went back. Each one is a complexity layer your cast is carrying every service. Pick one and ask the [Complexity Decline] question: does this close the [Trust Arc], or does it just add complexity to a system already producing the experience the Guest came for? Decide today whether it earns its place or gets subtracted.
The Work #
Number of permanent modifications currently running on your line that started as one-off accommodations:
Modification 1 — what problem it originally solved:
Does it still close the [Trust Arc] for the Guest, yes or no:
Modification 2 — what problem it originally solved:
Does it still close the [Trust Arc] for the Guest, yes or no:
Modification 3 — what problem it originally solved:
Does it still close the [Trust Arc] for the Guest, yes or no:
The one modification you will audit and decide to keep or subtract this week:
