The Demand #
Before your next service, watch the first mis-en-place mistake of the day and notice how it gets handled — sent back, or let through under pressure. That single [Micro-Moment] is teaching your kitchen cast what the standard actually is, regardless of what the spec sheet says. Track today’s plate-level micro-moments: what got accepted, what got corrected. Pick the next substandard plate you see and intervene deliberately, so the cast learns the standard is real, not conditional.
The Work #
Describe the first mis-en-place mistake or substandard plate you observed today:
How it was handled — accepted under pressure, or sent back and corrected:
What that handling just taught your kitchen cast about whether the standard is real or conditional:
Name one substandard plate accepted in the last week that created a permission structure you did not intend:
Name one moment where the plate went back and the standard was reinforced:
Rate how intentional you are about every product-standard micro-moment during service, 1-5:
The next micro-moment you will intervene on deliberately before this week’s service ends, and what you will say when you do:
