The Summers Principle
Every operating outcome in a restaurant — every Guest kept or lost, every cast member who stays or leaves, every dollar earned or extracted — exists due to one of two causes: design, or default.
- 0055 Probability Over Time Not Certainty Per Event
- 0015 The Summers Principle
- 0020 What Externalities Do
- 0025 What Design Is
- 0030 What Default Is
- 0035 There Are Only Two Causes
- 0040 Not Designing Versus Designing Not To Design
- 0045 Capacity Is Subject To The Principle
- 0050 Mode Not Purity
- 0085a Incentives Are Physics, Not Levers