---
title: The Tier Excuse
description: "### Definition Training happens at the standard-without-load benchmark night; service happens at the peak-load night; the two are not the same night. Tuesday is the controlled-volume environment where the lead and the cast trainer have the bandwidth to coach. Saturday…"
url: "https://kb.jeffreysummers.com/docs/the-tier-excuse/"
updated: "2026-08-13"
category: "The Operator's Dictionary"
---

# The Tier Excuse

### Definition

Training happens at the standard-without-load benchmark night; service happens at the peak-load night; the two are not the same night. Tuesday is the controlled-volume environment where the lead and the cast trainer have the bandwidth to coach. Saturday is

### Explanation

Placement: Profit