---
title: The Point Of Experience System
description: "### Definition The tangible stage the operator engineers for the Guest. Everything the Guest moves through -- room, light, sound, smell, temperature, food, drink, table, tools. Environment is design work, done before the door opens. The five senses are the…"
url: "https://kb.jeffreysummers.com/docs/the-point-of-experience-system/"
updated: "2026-08-13"
category: "The Operator's Dictionary"
---

# The Point Of Experience System

### Definition

The tangible stage the operator engineers for the Guest. Everything the Guest moves through -- room, light, sound, smell, temperature, food, drink, table, tools. Environment is design work, done before the door opens. The five senses are the design tools used to engineer a better Guest experience.

### Explanation

Placement: Product