---
title: 2385 The Three Communication Tools
description: "## The Demand Before your next shift, run your shift meeting with intention for ten minutes — not a rundown of covers and reservations, a genuine setting of the standard. Then pick one cast member for a one-on-one this week…"
url: "https://kb.jeffreysummers.com/docs/2385-the-three-communication-tools-2/"
updated: "2026-08-03"
category: Product / Product Fieldbook
---

# 2385 The Three Communication Tools

## The Demand

Before your next shift, run your shift meeting with intention for ten minutes — not a rundown of covers and reservations, a genuine setting of the standard. Then pick one cast member for a one-on-one this week focused on their development, not a performance correction. Decide right now whether your managers are on the stage acting in the moment, or supervising from the side.

## The Work

Rate each communication tool as currently used in your operation (1-5, 5 = used with full intention):

**The shift meeting:**

Does it set the collective standard and reinforce culture, or just relay logistics:

The one thing you will say in your next shift meeting that sets a standard, not a task list:

**The one-on-one:**

Name the cast member and the growth conversation you will have with them this week:

**The manager on the stage:**

Does your manager act at the point of experience, before the Guest has to say a word, or supervise from a distance:

The one correction or recognition you will deliver live, on the stage, during your next shift: